Service based businesses around the world and in Australia have been slowly taking the initiative of implementing technology into their daily operations. The speed of penetration for something like an ERP system has been slow, However majority of large scale enterprises have started to test and try such tech savvy options for the future growth of their business.
From the past couple of centuries, technology has helped us form perceptions and make things easier for businesses and their workers, At the verge of this autonomous leap – the media with the help of end consumers have gained a significantly strong leverage over any business.
A single opinion can shape a totally different brand image for your organisation in a span of just a few days.
Earlier this month in an article by By Henrietta Cook in ‘The Age’ mentioned how the Education Minister James Merlino has ordered audits over schools across different states as the news about Cleaning shambles vent viral.
Parents and fellow teachers have been recorded complaining about dirty classrooms and surroundings. There were workers who were getting paid less by the hour, they came out in open complaining about their own organisation and their way of handling operations. This led to further investigation and the contractors in the Victorian Cleaning sector have welcomed this by all ends.
It portrays the fact there are some ill-practices happening within the Cleaning industry, but a good majority of the players are ready to go under scrutiny. This can be seen as confidence in the quality of work being provided by such companies as well as the skill-set required to be running such operations on a regular basis.
The fact that everyone and anyone can expose any vital aspects and ill treatments by any such organisation or contractor brings a lot of responsibility and management to that particular personnel.
This has made the cleaning space turn into two extreme ends that are completely opposite, the ones that can lead on and improve upon their operations in the long run can and will be willing to succeed. The lateral could be all the dodgy operators who are trying to scam their customers and employees on some end, These are the ones who are reaping benefits cause of the lack of accountability on their end.
A fair share of accountability comes to the employees and also the customers, as the cleaning industry is vastly growing maintaining standards and delivering quality work is the utmost priority of any organisation. Constant communication and providing everyone the tools to integrate and improve upon their overall services is the way to succeed in future.
As the growing economy becomes more smartphone oriented and every stakeholder in the Cleaning business becomes aware of their duties and responsibilities, technology can help guide us to a more comfortable future.
As the tech-revolution continues to evolve organisations from every sector are trying to implement softwares and tools which can help them manage, track, and control various aspects of their business. Automation in sectors like CRM and Accounting are on the rise in a Business to Business environment, However when it comes to Business to Customer (B2C) market the end consumer needs to have some sort of control and so do the people involved in the organisation at different tiers. This will help eradicate the problem of hiding certain factors in such large scale industries, better tracking and management will assure the quality of service being provided and maintaining it over the long run.