All business owners and managers essentially want the same thing: bigger profits, an efficient workplace, and happy customers. When you’re running a cleaning company, this means having your back room sorted with good systems in place, keeping up to speed with the latest industry developments, and delivering quality work and service to your clients consistently.
The most successful cleaning companies have nailed these key areas, and you can too. Here we’ll share four tips to help you boost your profits, work smarter and impress your clients every time.
Hire and Train Your Team Well
Having good people is fundamental to your success, so find the right staff and train them well. This starts with a hiring process that allows you to identify those who have the right skills and are a good fit with your company culture. If you’re handling recruitment yourself, there are online resources that offer useful tips, or you may choose to outsource hiring to an agency.
Once you’ve found your people, provide them with quality training. Don’t be tempted to skimp on this and expect them to catch on as they go –this may work occasionally, but don’t leave it to chance. The time and resources you invest in quality training will pay you back many times over. You’ll have a higher retention rate which means you’ll save time on further recruitment and skilled staff are more efficient and deliver the quality of work your customers love.
Look After Your Equipment
Setting yourself up with good equipment is a must, as it will allow your team to get the job done faster and to a higher standard. It’s also essential that you look after it well to avoid expensive repairs or unnecessary replacement costs. Having a secure area to store your equipment is a must to prevent theft and protect it from the elements, and be sure to stay up to date with regular servicing and maintenance.
Keeping track of your servicing due dates can be done manually, however to save time you can use software like Clientskey where you can also check history and set reminders. When you look after your tools of trade, they’ll last longer and do a better job for your customers.
Stay Informed and Be Innovative
Every industry is constantly evolving to meet the growing demands of organisations and their customers. For cleaning companies, there are new developments in equipment, products and business processes to keep up with. When you’re informed about industry innovations, you can take advantage of those that will save you time and money, and help you to provide a better service to your customers.
This may mean trying a new cleaning product that reduces your costs by using less, or purchasing a new sweeper that gets the job done in half the time. It’s easy to stay informed by following industry leaders on social media or researching online. Staying current will impress your customers and you may just find an innovation or two that makes your life easier in the process.
Make the Most of Technology
There are many ways technology helps you save time and money, and provide better service. Software such as Clientskey allows you to manage all areas of your business in the one place, from job specifications and resource allocation, to inspections and incidents. You can also communicate with staff and clients on the platform, which makes it easy to keep everyone informed and saves you time on multiple calls or emails. From the Dashboard, you can see everything that’s happening across your business at a glance, so you can quickly prioritise workflows and can see exactly where your resources are at all times.
A mobile workforce is a must for all cleaning companies to stay in touch, and the Clientskey mobile app keeps your team connected and informed while on the job. This brings professionalism and responsiveness to all areas of your business.
Set Yourself Up for Success
To build a successful cleaning company, you’ll need the right team, equipment, processes and technology behind you. When you set yourself up with these, the result will be reduced costs, greater efficiency and happy customers.
Over to You
Do you have some tips to share that have saved you time, reduced costs or wowed your customers? We’d love to hear them!