Business automation will be central in the next phase of the digital transformation, it will be the central nervous system of every successful business. The Current business landscape is shifting at a rapid pace as the evolution of technology has had a major impact on the day-to-day operations of modern organisations. The use of technology in business processes can drive business efficiency and optimisation.
“The last ten years of the IT industry have been about changing the way people work, and the next few years will be about transforming your business.” Aaron Levie, CEO of Box
The advancements in technology have enabled organisations of all sizes to implement a technology infrastructure to automate certain aspects of their business or enterprise-wide implementation. In the last few years, businesses have moved to business automation. Organisations have developed a tech infrastructure integrating innovative technology in their workflow to handle multiple operations and grow their business.
Organisations are employing less number of employees compared to the past, focussing on automation first.
The world is already in the digital age, we can now manage and keep track of an enterprise’s business operations from smartphones, the ease of accessibility to technology solutions is constantly evolving. All the data is stored on the cloud which makes this a seamless process. Keeping a track of your organisation’s day to day processes is necessary to ensure efficiency. Maturing digital businesses are focussed on the integration of digital technologies in order to automate their business processes for growth, efficiency and business intelligence.
Digital strategies drive digital maturity
Many businesses are unable to transform due to the lack of time and resources to grow efficiently, the ability to transform a business digitally requires planning and following a digital strategy that will help the business move from its current state to the desired future state. In the coming time, organisations need to be primed to embrace analytics and the use of business data in their decision making and workflow.
Benefits of implementing technology-driven solutions that drive business automation in organisations:
- Shorter Planning Cycles: can help shorten planning cycles by providing a robust repository of online information regarding current and future processes and resources. It would not replace the planning or the strategy that will be employed but instead enhance them through the contribution of useful information which would drive business intelligence.
- Improved Communication: In order to have an efficient enterprise, it is imperative to have strong enterprise-wide communication. Organisations have different structures and communication plans, this is where these systems come in, they can be tailored to meet your organisation’s requirements. Keeping track of operations can be made easy as you can easily communicate with the members of your organisation, get constant updates, access a visual representation of progress and facilitate customer engagement in one platform. Organisations have various divisions and communication between them can become a daunting task and that a software solution can make into a seamless process. This also reduces redundant tasks that may cause delays in operations.
- Transparency: Using ERP solutions in an organisation enables complete transparency and increases accountability, this ensures continuous process improvement as well. The flow of information is streamlined across all divisions of the organisation, and the accessibility helps in improved decision making and quality control.
- Improves Decision-Making processes: When business strategy and technology infrastructure are in sync with a central database for the business data. It is easy to access this information to help in planning and decision making. When you can view all aspects of your business at your fingertips, the time saved can be utilised in growing the business. Rich analytics provide several methods to track and measure workflow business performance, this allows you to engage with your employees better and make the right choices based on the business data.
- Reduced Redundancy: One of the greatest contributions an Enterprise System makes to an organisation is aiding the visualisation of the value that current resources provide, where those value areas overlap, and where performance gaps exist. Significant time is wasted during various stages of the workflow due to this as there are certain tasks and roles that are being repeated, these key issues need to be identified and streamlined using technology. Also, this ensures quality control and assurance in operation. Making your business intelligent is the foundation for moving towards an efficient future state and grow the business.
- Cost and Time Efficiency: Enterprise Software Solutions reduce the time it takes to plan, develop, implement, and retire resources within its business and technology operating environment, allows good asset management. Enterprise systems promote enterprise-wide thinking about resource utilisation. Also, streamlined processes use resources more efficiently which equate to a reduced number of position requirements and savings.
- Quality Control: Organisations use ERP solutions as tools to drive a quality management culture within the organisation as they offer better business process optimisation, customer-driven quality, business intelligence, reduced data redundancy and increased employee participation. An effective ERP solution will provide operational support while offering strategic management by integrating various aspects of an organisation.
- Customer Engagement: The ability to interact and engage a customer is something many businesses lack, customer relationship management is essential to keep quality control in the processes and services/products offered. Clients should be able to receive information and provide feedback to the organisation.
Technology is a resource that enables information flow to support the creation and delivery of business products and services, which in turn enables the achievement of strategic goals.
Analysing the current state of an organisation is essential to enable a transition to the desired future state. Enterprise architects analyse the organisation as a whole its people, processes and the existing technology that helps achieve the strategic goals of the organisation. Establishing a technology Infrastructure requires identifying the gaps that exist in an organisation’s business processes, and how the implementation of technology can help bridge that gap. The bridging of this gap is called Strategic Business and Technology Alignment, when the business processes and the technology that drives the operations are in sync with the business strategy it streamlines the operational efficiency of the organisation. Technology is a type of resource that enables information and other resource flows to support the creation and delivery of business products and services, which in turn enables the achievement of strategic goals. Bottom-up planning should be used in strategic planning is where technology is the catalyst for change, this allows more operational efficiency because these resources are in line with the business strategy.
Digital strategies go beyond simply integrating technology into an organisation, they focus on innovation and decision making that aim towards transformation.
Technologies such as Blockchain and Artificial Intelligence are being integrated with software solutions catering to a wide range of industries. These technologies will play a crucial role in business automation as several operations will start adopting business automation. Considering how far technology has come in the past ten years, it is not far fetched to expect things to move forward even faster. These modern technologies can be scaled according to the requirements of the organisations, these do not require new systems to be created instead they can be easily integrated into existing infrastructures. We are living in an era of constant technological change that is only getting speeding up, there will be several opportunities to integrate the new trends when organisations have solid technological foundations. In the coming years, more and more organisations will start to adopt digital strategies to ride the wave of digital transformation.