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How Real-time Communication Increases Business Efficiency

January 10, 2019

by — Posted in Activity Management, Activity-based Monitoring Application, Field Service Management

Communication is the neural network of any business. Be it external or internal, communication is what runs the business. At times though, communications take a back seat – either due to human error. Whatever the reason may be, it can lead to friction among team members and result in a negative climate in the organisation.

To overcome this, there are several management solutions available in the market. These systems don’t just improve communications between teams, they add value by enabling real-time communication which contributes to improved business efficiency.

Here are three ways in which real-time communication increases efficiency

  • Improves transparency

A good management solution provides tools and functionalities that encourages collaboration among team members. Since everything from a stakeholder’s contact details to interaction history is saved in the system, employees are encouraged to stay connected and undertake all activities and tasks through the system. Employees can also post updates and comments on the tasks. Consistent updates improve transparency – team members will be able to see the status of the task and know who has to take the next steps. This streamlines the processes and reduces duplication of efforts. It also helps managers set goals, deadlines, assign owners and set reminders. This level of detail fosters a culture of transparency and results in better and real-time communication. The end result is, of course, increased productivity and efficiency.

  • Improves planning

A good management system lets you see what the team is working on and how the employees spend their day. Based on the information that is available real-time, managers can assign new tasks and schedules. Resources can also be allocated to other projects and the allocation can be planned well in advance. Since real-time communication is made possible, tracking time for an activity is easy. This feature will let users plan their tasks, enable managers to plan the workflow and ensures delivery is of the highest quality. Since all the stakeholder interaction is documented, it is easier to stay organised and find information. Real-time communication also enables managers to stay in control – every purchase order can be tracked, inventory can be seen, orders can be raised before materials go out of stock and delays can be avoided.

 

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“Since real-time communication is made possible, tracking time for an activity is easy. This feature will let users plan their tasks, enable managers to plan the workflow and ensures delivery is of the highest quality.”

  • Real-time analysis

Real-time communication allows the workflow to get updated regularly and this data can be used for analytics. Analysing the data over a period of time will let managers quickly spot problem areas. Bottlenecks can be identified easily and reasons for these problems can be recognised and solved before it becomes a crisis. Data analysis will also help to improve and optimise workflows, resulting in faster delivery times. Costs can also be seen using analysis – if there are unusual costs or pricing, it can be rectified, saving the company time and money. Costs can also be optimised across the workflow. All this analysis is possible because of real-time communication. It helps to make better business decisions, improve strategy and maintain quality all on a real-time basis. The real-time analysis also provides guidance on initiatives, execution and customer satisfaction metrics.

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